Contact Us

Something wrong with an order, or a question before you buy? Send it through and a real person will answer it.

Before you write

If your message is about an existing order, include your order number and the email address you used at checkout. That is all we need to pull it up, and it saves a round of back and forth.

We reply within 24 hours on business days, Monday to Friday. Messages sent over the weekend are answered on Monday.

You can also email us directly at support@chalkedgear.com.

Quick answers

When will my order arrive?
Orders are packed in 2 to 4 business days. US orders are delivered in 7 to 14 business days after dispatch, so most arrive within 2 to 3 weeks of ordering. International orders take a little longer. Full detail is in our Shipping Policy.

Where is my tracking?
You get a tracking number by email as soon as your order is dispatched. It can take 2 to 3 days to show its first scan, which is normal. If nothing has moved for 10 business days, write to us and we will resend or refund.

Can I change my address or cancel?
Email us within 12 hours of ordering and we will do everything we can. After that it has usually left our fulfilment partner.

What if it is not right for me?
You have 30 days from the day it is delivered. You do not need to send anything back. We refund you and you keep it. See our Refund Policy.

What does shipping cost?
Shipping is free in the US on every order. Canada, the United Kingdom, Australia and New Zealand are a flat $9.99 USD, and free on orders over $49.99.

Do you ship outside those countries?
Not yet. Email us before you order and we will tell you whether we can get it to you.